Product Questions
1.Q: What materials are your products made of?
A: Our main products are made of high-quality copper and aluminum, meeting industry standards for refrigeration and air conditioning applications.
2.Q: Can you provide custom-made products?
A: Yes, we offer OEM/ODM services. Please contact our sales team with your specific requirements (e.g., size, material, quantity).
3.Q: Are your products compliant with international standards?
A: All products meet ISO9001 quality standards and relevant industry certifications. We can provide test reports upon request.
Logistics & Shipping
1.Q: How do you ship products to overseas customers?
A: We cooperate with reliable logistics partners (e.g., DHL, FedEx, sea freight carriers) to deliver to Southeast Asia, Middle East, North Africa and other regions. Shipping time varies by destination (3-30 working days).
2.Q: Do you handle customs clearance documents?
A: Yes, we provide complete customs documents (commercial invoice, packing list, certificate of origin) to facilitate smooth clearance.
Order & Payment
1.Q: What is the minimum order quantity (MOQ)?
A: MOQ depends on product type. For standard products, it's 5000 units; for custom products, please consult our sales team.
2.Q: What payment terms do you accept?
A: We accept T/T (Telegraphic Transfer), L/C (Letter of Credit), and Alipay for small orders. For long-term cooperation, flexible terms can be negotiated.
3.Q: How to place an order?
A: Contact our sales team via email/phone with product models, quantity and delivery address. We'll send a proforma invoice for confirmation before production.
After-Sales Service
1.Q: What is your product warranty period?
A: We offer a 12-month warranty from the date of delivery for manufacturing defects.
2.Q: How to handle product quality issues?
A: Please provide photos/videos of the issue within 7 working days of receipt. Our team will verify and offer solutions (replacement, refund or repair) promptly.
3.Q: Can I get technical support after purchase?
A: Yes, our technical team provides free support for product installation, usage and maintenance via email or video call.